Flood Agent Opportunities

Franklin Flood for Agents Staff Contacts

Greg Devone
President (Licensed P&C Agent)

Email Address • GregDevone@premierflood.com

“I am honored to serve as the President of Franklin Homeowners Assurance Company, now Franklin Flood, LLC, America’s Premier Flood Insurance Provider. Since assuming this position in the summer of 2006, much has happened within the flood insurance industry as well as with Franklin itself. I felt it was time to reach out and thank our agents, those responsible for making Franklin one of the fastest growing carriers in the flood program. Franklin was awarded the Administrator’s Club Award at the 2006 and 2008 National Flood Conferences, sponsored by FEMA. This award is bestowed upon WYO companies in recognition of their contributions to the growth of the NFIP. By specializing in flood insurance we differentiate ourselves from our competitors in several important ways. Service, product knowledge and our ease of doing business elevate Franklin to the top tier. Our in-house staff of experienced P&C licensed flood professionals is available to your office to handle your needs courteously and expeditiously. I want you to think of Franklin as an extension of your back office. Our mission is to make writing flood insurance easy for your agency. Recent lapses in the NFIP followed by short term retroactive extensions, remapping of entire communities, grandfathering issues and rule changes are a few of the complicated issues that Franklin, as your flood specialist, will simplify. Through the following pages I will introduce the rest of Franklin’s team that share in my dedication to a long term, mutually beneficial relationship between Franklin and our Agents.”

“Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in our company.”

Christopher Mazza:
Vice President Sales

Email Address • : ChrisMazza@premierflood.com

Since joining Franklin in 2013 the most important thing I have learned is that customer service is king. Franklin's customers are among the most loyal customers in the insurance industry. Paying attention to our customers and assisting them through the entire process from quote to purchase is the only way we know how to do business. Whether you are a purchasing a policy direct or are an independent agent, our team of flood insurance experts will make the process easy. Since earning a degree in Business Administration from St. Joseph's University in 2008, I have joined Franklin as Vice President of Sales after spending the last 5 years working for my family's contracting firm in Manhattan.  Throughout my experiences I have learned that regardless of what product or service you are selling, nothing brings back customers for repeat business more than outstanding customer service. In my spare time I enjoy golfing and spending time with my wife and son.

Pat Olson
Customer Service Representative (Licensed P&C Agent)

Email Address • Flood1@premierflood.com

“As an in house Flood Insurance agent for Franklin, with over 20 years experience in the insurance industry, I am proud to work for an organization who values service as much as I do. We strive to provide exceptional service and support to our agencies and direct customers.”

“Because Flood Insurance is all we do, we are able to stay on top of changes to both coverage options and procedural changes and guide our customers accordingly”.

“It is very gratifying to be able to help a customer who is panicking over a last minute Flood Insurance requirement for a real estate settlement. I think that the most pleasure I receive on a daily basis is being able to translate the industries lingo into an understandable language for our customers. I try to be as approachable as possible to encourage questions and understanding of our product. I aim to make it a positive experience to do business with Franklin and to make the purchase of Flood Insurance as easy as possible, and well, let’s face it, make Flood Insurance fun.

Andrea Livingston
Customer Service Representative (Licensed P&C Agent)

Email Address • Flood@premierflood.com

“I have been a Customer Service Representative here at Franklin Flood, LLC for two year. I strive to meet the needs of our agents and insureds by assisting them in using our quoting system or simply processing the quote for them, if need be. When additional information is needed for a quote I do my best to help locate what it is we need. The more we are able to help our customers understand flood insurance, the more rewarding it is to have served them. Being a part of a team that genuinely cares about our clients and thrives on great customer service is what makes my job so enjoyable.”

Sherri Thomas
Customer Service Representative (Licensed P&C Agent)

Email Address • SherriThomas@premierflood.com

“My name is Sherri Thomas and I am a Customer Service Representative from Indianapolis, IN. I am pleased to be working with Franklin Flood, LLC for four years. My position was designed to make sure our customers receive service not just during the day time hours but in the evening as well. I have gained a lot of experience while working for the company and I strive to stay up to date on new information so that I can give our clients the best customer service experience in the industry”.

“I look forward to coming to work every day because I know each day will be pleasurable. The biggest enjoyment for me is hearing the excitement and satisfaction in my customers’ voices knowing that they have received the highest quality customer service. It’s gratifying for me, knowing that I’m helping families prepare for the unexpected. For me this is not a job but a rewarding career.”

Clay Lappley
Marketing Representative (Licensed P&C Agent)

Email Address • Clappley@comcast.net

“The Insurance Agent is the life blood of the Franklin Flood Program. As a field representative, I work directly with the Franklin Agent in all areas of Flood Insurance including training, trouble shooting, recruiting and continuing education instruction. I will be with Franklin Flood, LLC for 6 years this May and I have been working in the insurance industry for over 20 years. There are two traits that I am the most proud of: First, my rapport with agents I have met over the last 20 years. The majority of the agents are now with Franklin, the rest I will be meeting with in the future and for many years to come. Second, my responsiveness to our clients is also vital to this trade. Call me and I will help you with your flood situation, be it an application question, flood zone issue or anything flood related. Allow myself and Franklin Flood, LLC to be your agency’s flood answer.”

Rick Baker
Marketing Representative (Licensed P&C Agent)

Email Address • RickBaker@premierflood.com

“I am a Regional Marketing Representative contracting agents in Western Pennsylvania, Ohio, West Virginia and Southwest New York. I’ve been in the insurance industry for over 20 years and joined the Franklin Flood team four years ago to assist in marketing our “Franklin Flood Management System” for agents. The President of our company, Greg Devone, demonstrated the system to me and I saw quickly that it is essential to an Insurance agent’s business practice. We are dedicated to provide the best service to agents in writing and managing our book of business. It is assured that we will offer valuable, up to date information regarding all changes and training requirements to the National Flood Program.”

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Franklin Flood, LLC  -  120 East Uwchlan Avenue, Suite 101  -  Exton, PA 19341  -  Toll Free 888-567-9600  -  Fax 610-524-0900

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